Privacy Policy

Property Media Group, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

Information you provide directly:

• Account data: Name, email address, phone number, billing address
• Order data: Property address, service selections, scheduling preferences, payment information (processed by Stripe — we do not store card numbers)
• Communications: Messages sent via contact forms, support tickets, or chat
• Provider applications: For photographers applying to join our network — identification documents, credentials, service area, vehicle information

Information collected automatically:

• IP address, browser type, operating system, referring URL
• Pages viewed, time on site, clicks (via Google Analytics)
• Device identifiers and approximate geolocation
• Session cookies and authentication tokens

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and scheduling requests
• Send order confirmations, delivery notifications, and receipts
• Communicate service updates, support responses, and administrative notices
• Send marketing emails (only with your consent; you may unsubscribe at any time)
• Improve our website, services, and customer experience
• Detect fraud, enforce our Terms of Service, and comply with legal obligations
• Match orders to qualified photographers in your area (internal dispatch only)

3. Sharing of Information

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), Mailgun (transactional email), Google (analytics, calendar), AWS/cloud storage — all under confidentiality obligations
• Photographers: We share the property address and client name with the assigned photographer solely to fulfill your order
• Legal requirements: When required by law, court order, or to protect the rights and safety of Property Media Group, LLC or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential cookies: Session authentication, shopping cart, CSRF protection — required for the site to function
• Analytics cookies: Google Analytics to understand traffic and usage patterns (you can opt out via Google's opt-out tool)
• Preference cookies: Remembering your language, theme, and display preferences

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of our platform.

5. Data Retention

We retain your personal data for as long as necessary to:

• Maintain your account and provide services
• Comply with legal and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements

Delivered media files (photos, videos) are stored on our servers for 90 days after delivery. After that period, files may be deleted. We recommend downloading and backing up your deliverables promptly.

You may request deletion of your account and personal data at any time (see Section 6). Some data may be retained as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time via the link in any email, or by contacting us
• Restriction: Request that we limit processing of your data in certain circumstances

To exercise any of these rights, contact us at privacy@propertyhdr.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures including:

• TLS/HTTPS encryption for all data in transit
• Encrypted storage of passwords (bcrypt hashing)
• Payment card data handled exclusively by Stripe (PCI-DSS Level 1 certified)
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments

No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Team:
Property Media Group, LLC — Privacy
Email: privacy@propertyhdr.com
Phone: (800) 000-0000